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User231's avatar
User231
New member | Level 2
4 years ago
Solved

I wasn't able to redeem the Lenovo promotion

I got lenovo laptop last month. I logged to dropbox app from it and I didnt gifted by 100 gb even i was the first user, why??

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Storage space
  • maher1982's avatar
    maher1982
    4 years ago
    Due to Lenovo official website:
    The Offer is not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is not available, restricted by law, or subject to tax.

    So maybe u log in from one of those countries.

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  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    4 years ago
    Due to Lenovo official website:
    The Offer is not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is not available, restricted by law, or subject to tax.

    So maybe u log in from one of those countries.
  • Vialb2's avatar
    Vialb2
    Explorer | Level 3
    4 years ago

    Hi, same boat here. Unable to redeem the same offer with my new Lenovo and unable to find how to reach out to customer service about it. I am in the USA, so not in the previously mentioned countries where the promotion does not apply.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Vialb2, how are you today?

     

    I just sent you an email about this. Respond back to me, and we'll take it from there.

     

    Thanks!

  • Vialb21's avatar
    Vialb21
    Explorer | Level 3
    4 years ago

    Hi Megan,

    Just replied to your email. Thanks for reaching out.

  • gpharm's avatar
    gpharm
    New member | Level 2
    4 years ago

    Can you help me too, Megan? I tried to do all the dropbox and lenovo requirements but I am still not seeing my promotion. Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey gpharm, sorry to hear you're having issues with this.

     

    Would it be OK if we send you an email to look further into this internally? 

     

    Let us know and we'll use the email address that's connected to your profile here, on our Community. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ParthProLegend, sorry to hear about this.

     

    May we reach out via email to have a further look into this matter? 

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