Forum Discussion

tookmymoney12's avatar
tookmymoney12
New member | Level 2
2 years ago

Why was I charged? Can I get my money back?

Dropbox have taken £216 out of my account!! Is there any way that I will be able to get my money back? I literally cancelled same day and I am based in the UK 

  • Hi, You can try contacting Dropbox Support but in most cases, payments for Dropbox subscriptions and team member licenses aren't refundable.

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues.
    • tookmymoney12's avatar
      tookmymoney12
      New member | Level 2

      I cancelled the subscription straight away and it says refund "pending" does this mean I'll get my money back?

      • maher1982's avatar
        maher1982
        Icon for Super User rankSuper User
        Please contact Dropbox support. They are the only ones who can assist you, based on my information.

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