Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

DTM's avatar
DTM
New member | Level 2
8 years ago
Solved

Will I lose my files if I downgrade?

If i decide that i am not going to go ahead with my Dropbox Business subsription? Am i going to lose all the files that i have got on the app already?
cancellations
dropbox business
File access
Plans
  • Jay's avatar
    Jay
    8 years ago
    Hi there, Dropbox doesn’t delete your files if you downgrade your account.
     
    All that will happen is that syncing will stop if your account is overquota after the change.
     
    Hope this helps clarify matters!
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hi there, Dropbox doesn’t delete your files if you downgrade your account.
 
All that will happen is that syncing will stop if your account is overquota after the change.
 
Hope this helps clarify matters!
  • DTM's avatar
    DTM
    New member | Level 2
    8 years ago

    Thank you for that, much appreciated. But all the current files will still be alright?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Yep, nothing happens to those files!

      • DTM's avatar
        DTM
        New member | Level 2
        8 years ago

        Thank you so very much for your reply & your time.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!