Forum Discussion

DamienFA's avatar
DamienFA
Explorer | Level 4
1 year ago
Solved

Account ownership transfer

Hi community,   I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
account access
  • Megan's avatar
    Megan
    1 year ago

    Hi DamienFA,I got you! 

     

    I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

     

    Cheers!

DamienFA's avatar
DamienFA
Explorer | Level 4
1 year ago

Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?

maher1982's avatar
maher1982
Icon for Super User rankSuper User
1 year ago

Visit the official Dropbox Support page at https://www.dropbox.com/support.

However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    1 year ago

    But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?

    • DamienFA's avatar
      DamienFA
      Explorer | Level 4
      1 year ago

      That is not an option unfortunately.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey DamienFA, let's jump right into this! 


        Do you have access to the email address linked to the former employee's Dropbox account? 

         

        If not, then we can definitely help you cancel the plan, but not gain access, I'm afraid. We need a back-and-fourth from the email address linked to the Dropbox account in order to confirm the identify, and help you access the account itself. 

         

        Keep me posted, and we'll take it from there!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions