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Account ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
maher1982
Super User
Super UserBut can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?
That is not an option unfortunately.
- Megan
Dropbox Community Moderator
Hey DamienFA, let's jump right into this!
Do you have access to the email address linked to the former employee's Dropbox account?If not, then we can definitely help you cancel the plan, but not gain access, I'm afraid. We need a back-and-fourth from the email address linked to the Dropbox account in order to confirm the identify, and help you access the account itself.
Keep me posted, and we'll take it from there!
Hi Megan,
Thanks for getting back to me. We don't have access to the former employee's email. The problem is that all the association's data is on this Dropbox account. So if we cancel the subscription altogether we lose everything. It's essential for us to be able to regain access to our account. I originally created a ticket, number is #23186013. I explained all the details there but at some point I could not reply to it anymore, no idea why.
Basically, what we need is to replace the login credential which is the former employee's email address, by the info@ address of the association, and of course to be able to reset the password.
The other issue is that we received the notification of payment on our credit card but we need the bill as well for our budget. For now we have one 120€ spend without any justification attached to it.
Thanks in advance for your help.- Megan
Hey DamienFA, it seems that you took some time to reply to the originally escalated ticket, and it was closed due to inactivity.
Have you checked for any connected devices, that would help you gain access to the files of the account?
Please be aware that if we downgrade the account, Dropbox will not delete any of the files. In any case, can I send you an email, in order to assist with the charge that you have received?
