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DamienFA's avatar
DamienFA
Explorer | Level 4
2 years ago
Solved

Account ownership transfer

Hi community,   I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
account access
  • Megan's avatar
    Megan
    2 years ago

    Hi DamienFA,I got you! 

     

    I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

     

    Cheers!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DamienFA, it seems that you took some time to reply to the originally escalated ticket, and it was closed due to inactivity. 

 

Have you checked for any connected devices, that would help you gain access to the files of the account? 

 

Please be aware that if we downgrade the account, Dropbox will not delete any of the files. In any case, can I send you an email, in order to assist with the charge that you have received? 

DamienFA's avatar
DamienFA
Explorer | Level 4
2 years ago

Sure Megan, we can continue privately, I believe you have my email address from the ticket I created. Feel free to send an email. Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi DamienFA,I got you! 

     

    I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

     

    Cheers!

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