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Dr Rosalyn Nichols's avatar
Dr Rosalyn Nichols
New member | Level 2
4 years ago
Solved

ACCOUNTS NO LONGER LINKED

I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked.  When I trie...
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  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for the nudge here, jmkUK.

     

    Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Dr Rosalyn Nichols, thanks for messaging the Community.

It sounds like you're referring to this process of linking accounts.

If the accounts have become unlinked, it would mean that the work account is no longer considered a work account. This could happen when the Dropbox Business team is downgraded, or if it was a free team, then it was disbanded since they are no longer supported.

Could you try logging into the work account and let me know what plan you see there?

This will help me to assist further!

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