Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dr Rosalyn Nichols's avatar
Dr Rosalyn Nichols
New member | Level 2
4 years ago
Solved

ACCOUNTS NO LONGER LINKED

I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked.  When I trie...
Account Settings
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for the nudge here, jmkUK.

     

    Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

     

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the nudge here, jmkUK.

 

Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

 

catr's avatar
catr
New member | Level 2
4 years ago

Same issue with me. Yes, I can log in via another browser BUT, I want these accounts linked (esp on my phone app) as I jump back and forth all the time. It seems like they don't consider my former "business account" as a "team account" and so I can't link them. It's frustrating that we can't contact Dropbox Support for help doing this. 😞

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    catr unless you are on a business plan (i.e. that includes multiple paid for licences) you are not eligible to do this. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi catr, as Mark said, it is only possible to have two Dropbox accounts syncing at the same time when one is a paid Dropbox Business team, and the other is a personal account. 

     

    It isn't possible for two teams or two personal accounts to be linked at this time.

    • w0000992's avatar
      w0000992
      New member | Level 2
      4 years ago

      The hard drive my Dropbox is on failed last night. I don't know whether it's a coincidence that this morning I get an email "The Work team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Work groups have been deleted. Your account has been converted to a personal Dropbox plan."

       

      Seems that Dropbox are taking away services unless you sign up for a paid plan?? 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 years ago

        Its not coincidence no, however, yes they are trying to move people to paid plans - after all realistically w0000992 if enough people dont pay for the services then it closes for everybody. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!