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Dr Rosalyn Nichols's avatar
Dr Rosalyn Nichols
New member | Level 2
4 years ago
Solved

ACCOUNTS NO LONGER LINKED

I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked.  When I trie...
Account Settings
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for the nudge here, jmkUK.

     

    Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

     

catr's avatar
catr
New member | Level 2
4 years ago

Same issue with me. Yes, I can log in via another browser BUT, I want these accounts linked (esp on my phone app) as I jump back and forth all the time. It seems like they don't consider my former "business account" as a "team account" and so I can't link them. It's frustrating that we can't contact Dropbox Support for help doing this. 😞

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

catr unless you are on a business plan (i.e. that includes multiple paid for licences) you are not eligible to do this. 

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