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Dr Rosalyn Nichols's avatar
Dr Rosalyn Nichols
New member | Level 2
4 years ago
Solved

ACCOUNTS NO LONGER LINKED

I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked.  When I trie...
Account Settings
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for the nudge here, jmkUK.

     

    Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

     

catr's avatar
catr
New member | Level 2
4 years ago

Same issue with me. Yes, I can log in via another browser BUT, I want these accounts linked (esp on my phone app) as I jump back and forth all the time. It seems like they don't consider my former "business account" as a "team account" and so I can't link them. It's frustrating that we can't contact Dropbox Support for help doing this. 😞

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi catr, as Mark said, it is only possible to have two Dropbox accounts syncing at the same time when one is a paid Dropbox Business team, and the other is a personal account. 

 

It isn't possible for two teams or two personal accounts to be linked at this time.

  • w0000992's avatar
    w0000992
    New member | Level 2
    4 years ago

    The hard drive my Dropbox is on failed last night. I don't know whether it's a coincidence that this morning I get an email "The Work team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Work groups have been deleted. Your account has been converted to a personal Dropbox plan."

     

    Seems that Dropbox are taking away services unless you sign up for a paid plan?? 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      Its not coincidence no, however, yes they are trying to move people to paid plans - after all realistically w0000992 if enough people dont pay for the services then it closes for everybody. 

      • w0000992's avatar
        w0000992
        New member | Level 2
        4 years ago

        Or, like me, it pushes me to Google Drive, and I'll be telling my colleagues likewise, so for the cost of a free account how many paid accounts do they lose?

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