Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

copyright's avatar
copyright
Helpful | Level 5
2 years ago

Allow user to turn of upgrade notifications

Hi there! I want to propose a function to allow users who do not need higher capacity or collaboration functionalities to turn off plan upgrade notifications.
Account Settings
Notifications
Rik vdk's avatar
Rik vdk
New member | Level 2
6 months ago

I'd really like Dropbox to stop aggressively trying to up-sell me.

There is the bright-green box that has gotten larger, brighter and louder over the years. There is the prominent Invite members button, and when I tap on my icon there is another "Upgrade" Call to Action. That is a lot of prime UI real-estate used for trying to get me to up-sell.

 

Today I received a modal (a pop-up within the website) that made me think for a minute I was downgrade to free in how aggressive it was. After properly reading Dropbox tried to upgrade me again to the collaboration tools and I was able to dismiss the pop-up.
And then I have to mention the occasional emails suggesting me to upgrade.

These things are not obstructing my day-to-day, but I do find them obtrusive and feel unappreciated as a paying customer (for 15 years already).

I'm good with my 2TB of storage, I don't need to collaborate, I just need industry leading cloud storage and syncing. Dropbox Plus is fine for me, it's even on the expensive side comparing it to Google/Apple/Microsoft, but I am willing to pay for the quality.

So please stop pestering me with sticking these 'upgrade' propositions everywhere. Let me be Plus, don't get in my face.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi Rik vdk, thanks for bringing this to our attention.

    We appreciate the feedback regarding the prompts to upgrade your plan and subscription.
    We take all comments into consideration when improving the Dropbox experience and services we offer.

    If you have any additional feedback, please let us know!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!