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ethankorvne's avatar
ethankorvne
Explorer | Level 4
2 months ago
Solved

Backup every 15 minutes option not available once you surpass 1TB?

Hey everyone, I've got 2tb of Dropbox Plus storage and I'm backing up an external SSD. Up until I surpassed 1tb used, I was able to choose the option to "backup every 15 minutes". Yesterday, after ...
Account Settings
Dropbox Backup
Mac
sync
  • Neal's avatar
    Neal
    2 months ago

    Hi ethankorvne​,

    I just wanted to chime in here and confirm something.

    If the drive usage is less than 1TB, it should show the 15min option.

    If you are just excluding some folders from Backup, that won't help. We do check the total  usage of the drive, regardless of what you choose to Backup.

    So to confirm, is there less than 1TB of data on the drive? Or do you have more than 1TB and only have less than 1TB selected for back up?

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there, welcome to the community ethankorvne​ 

I just looked into this for you and found out that this is indeed expected behavior. Once you pass the 1TB threshold you won't be able to sync every 15 minutes. 

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