Bogus warning from Dropbox

I realize this is an older post, but it's 2023 and I'm also having this issue, so it's something that Dropbox seems unwilling to address. And importantly, the piece that I believe you're over looking is that the notification alerts are for when "I'm running out of space" but having multiple GB's of space left isn't really 'running out' and it's also not helpful that the email threatens you with account de-stabilization and shows you that you're _already out of space_.  So we're left with either the idea that Dropbox is maliciously advertising or they're not adept at counting bytes. Neither of which does much to install confidence in the user base.

Received an alarming email this morning about how my files are about to stop syncing if I add even one more file and knowing that I still have a good amount of space yet, I thought it might be spam or a phishing attack. Nope, turns out it's from Dropbox proper and I was taken to a page saying that I had used 15.52 GB of my 2GB of space. And this was further alarming b/c I should have about ~18 GB after my years of recommendations to new users. Lo and behold, checking my actual account, I do indeed have ~18 GB of space in my account.

So, is this Dropbox demonstrating an inability to correctly count GB, which is pretty alarming for a service that's entirely based around storing data, or is it a malicious phase of marketing that we're in and I should just plan on finding an alternative to dropbox?

Same issue, my Dropbox isn't going to be full anytime soon, this needs to STOP!

Exactly. So damned if I do, damned if I don't unsubscribe.

Why on earth would Dropbox bombard me with these bogus emails? Why don't they just stop?

Hi andreasfmpro, you should have an option to unsubscribe from the emails at the bottom of those emails in order to stop receiving them.

Just so you're aware, unsubscribing from emails means that you might miss other important notifications or communications from Dropbox. 

Thank you, Nancy,

This conforms that I have more than 3GB available, but Dropbox keeps sending me these ominous, bogus messages that my box is almost full.

Hi andreasfmpro, hope it’s OK if l jump in here. 

If you wish to check the storage of your Dropbox account, you can do so via the Plan tab of your account settings. 

In case you have further questions, I’d be glad to help!

I only have one DropBox account.

BTW, is there a way to precisely ascertain via a Dropbox feature/utility the size of my Dropbox account, instead of relying on the mac Finder?

Hi andreasfmpro, wishing you a happy Monday! 

Is it possible that you have two Dropbox accounts? Have you checked that the email address you received the storage emails to, is the same one you're using for your Dropbox account? 

As Rich said, please be aware that if your Dropbox folder becomes over quota, all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over your quota, all that should happen is that Dropbox will not sync any new files. 

If you have any questions, let me know.

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andreasfmpro wrote:

I am very much concerned that they will carry out their threats and disable my account even though I am not over my quota.

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Dropbox does not, and never has, done that.