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Forum Discussion
Can’t sign in after using "Hide my email" when signing in through Apple
I created on my phone a drop box account - Professional - it seems to be linked with a private email - [removed per the Dropbox Community Guidelines] -
This seems to be linked to my real email address….
I also downloaded App on iPad Pro - which prompted me to sign in under my real email address - so the same as I’m receiving emails from above…
Now I can’t seem to get into the original account I have… only the new one.
The app on my iPhone seems to be linked to my Apple ID … and the new one on my iPad does not recognise my Apple ID… and only gets me into my new account…
I don’t know how to sync them…. Any advice?
1 Reply
- Hannah
Dropbox Community Moderator
Hey AnthonySS, thanks for reaching out to the Dropbox Community.
A bit of a tricky situation, but we should be able to figure this out.
Do you need the new account that you created under your real email address?
If not, I would suggest deleting it, to free up your real address and then add it to your original account, which if I understood correctly, you can still access through the app on your iPhone.
You can use the steps here, to add the address.
Let me know how it goes.
