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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for getting back to me here Fulguletz!

 

In this case, I would suggest reaching out to our Support team for some help with this.

 

To do so, please submit a help request from this page, via an incognito window (so you're signed out of Dropbox).

 

Please just make sure to enter an email address that you have access to, so that you can receive the reply from our team via email.

 

You can also let me know the ticket number (eg. #1234567) that you receive for your case, so that I can pass along the info you provided here already.

Fulguletz's avatar
Fulguletz
Explorer | Level 4
5 years ago

It seems now I can't click on the ticket in the UI in the account, even though I see it. I wonder how can a giant like dropbox have so many bugs and issues. And this is for a payed account, not a free one. 

Guess I will need to find a replacement, because these are wasted money

  • Fulguletz's avatar
    Fulguletz
    Explorer | Level 4
    5 years ago

    Daphne It seeems Ticket #11848798 has been solved, but I got no reply from anyone. Is this a bug in this messy platform?

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