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Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorIn that case, I'd suggest trying an incognito window without signing into any account Fulguletz.
When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page.
You'll need to input your payment's information along with an email address we can reach you to sort this out.
Just to be sure we are on the same page.
Is this the page where I am supposed to put the compaint?
Because here it asks for the email that I stated in this post that I do not have access to anymore, because that is what I was trying to do. Change the email address that I have no longer access to while logged in, but it logged me out, and invalidated my working password. Is there no human I can actually talk to in order to solve this issue? Because it seems that Dropbox really hates the customers, and is never willing to help. There is a circle I am going around into, because no one is reading the problems users have.
And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.
- Walter
I'm sorry to hear you're still having issues with this Fulguletz.
May I reach out via the email address that's connected to your Community's profile to look further into this?
- Hi @Walter, I am having the exact same problem here as @Fulguletz. Did this problem get solved? Could someone from the Dropbox team Please contact me ASAP. Thank you! My ticket number is 12026720.
