Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
Fulguletz's avatar
Fulguletz
Explorer | Level 4
5 years ago

Just to be sure we are on the same page.

Is this the page where I am supposed to put the compaint?
Because here it asks for the email that I stated in this post that I do not have access to anymore, because that is what I was trying to do. Change the email address that I have no longer access to while logged in, but it logged me out, and invalidated my working password. Is there no human I can actually talk to in order to solve this issue? Because it seems that Dropbox really hates the customers, and is never willing to help. There is a circle I am going around into, because no one is reading the problems users have.

 

Fulguletz's avatar
Fulguletz
Explorer | Level 4
5 years ago

And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    I'm sorry to hear you're still having issues with this Fulguletz.

     

    May I reach out via the email address that's connected to your Community's profile to look further into this?

    • Simba47's avatar
      Simba47
      Helpful | Level 6
      5 years ago
      Hi @Walter, I am having the exact same problem here as @Fulguletz. Did this problem get solved? Could someone from the Dropbox team Please contact me ASAP. Thank you! My ticket number is 12026720.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey Simba47; thanks for joining this topic and sorry to hear about this. 

        Also, thanks for providing your ticket's ID. I just located it on our system and replied to you there.

        At your earliest convenience please take a look at your inbox and we'll take it from there.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!