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Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorI'm sorry to hear you're still having issues with this Fulguletz.
May I reach out via the email address that's connected to your Community's profile to look further into this?
- Hi @Walter, I am having the exact same problem here as @Fulguletz. Did this problem get solved? Could someone from the Dropbox team Please contact me ASAP. Thank you! My ticket number is 12026720.
- WalterHey Simba47; thanks for joining this topic and sorry to hear about this.
Also, thanks for providing your ticket's ID. I just located it on our system and replied to you there.
At your earliest convenience please take a look at your inbox and we'll take it from there.- Dear community,
Dropbox Help center has not helped me regain access to my PRO account even though I can prove that I paid for the account, have automatic billing set up linked to an email I have access to, and have the 12 password key words. How unfair is this? I am a female entrepreneur and Iâm getting crippled by a giant tech company because their security measures doesnât make any sense. There must be a solution when you canât access the email account associated with your Dropbox account. They wonât even transfer my files over to another account. Very disappointed with this company, looks like Iâll take my $155/year else where.
