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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
lehamy2610's avatar
lehamy2610
New member | Level 2
5 years ago

Hello Dropbox team,

I'm having the same situation and has submitted my issue in ticket #12059229

Please take a look. Thanks a ton!

Simba47's avatar
Simba47
Helpful | Level 6
5 years ago
Hi Lehamy,
Good luck with accessing your account! So far dropbox has been unhelpful but
hopefully they will rethink their security measures since more and more people are facing this issue! Please keep me posted if they help you access your account!
  • MT-Tester's avatar
    MT-Tester
    Helpful | Level 6
    5 years ago
    Hi Simba47,
    I'm already testing another similar platform. And it will take thousands of years for them to rethink their own security measures (if they want I can suggest some new security measures. Is there any feature suggestions thread?).

    In the Support part I already knew that they were not useful (they seems bots).

    Lusil
    It's not working (as expected), I don't get any notifications. Sorry, but can any real Dropbox employee help me?

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