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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
MT-Tester's avatar
MT-Tester
Helpful | Level 6
5 years ago
I can't log in to other devices (or into the browser) since my password has expired and I don't have access to my email (that's linked to Dropbox) because it's blocked (it's impossible recovery it).

I'm logged in to the Dropbox app on a mobile device.

I have a security code (i hope it serves to confirm anything) and I would like to know if it is possible to send me a password reset link to another email I have.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey everyone, thanks for nudging us here. 

If you don't have access to your email address, you can update both your password and email on a device you’re already signed into. You'll find more about this, here. 

If you've already tried that, have a look at Walter's first post for some additional information. 
  • katrinaskaar's avatar
    katrinaskaar
    Helpful | Level 5
    5 years ago

     Sooo What you're saying is that we're hopeless. Okay, thanks. Dropbox sucks. 

    • MT-Tester's avatar
      MT-Tester
      Helpful | Level 6
      5 years ago
      katrinaskaar, msfowler
      You're logged into the Dropbox app on a computer or mobile device at least?
      • MT-Tester's avatar
        MT-Tester
        Helpful | Level 6
        5 years ago
        Moderator, @dropbox
        I have another problem: The Settings page UI buttons (blue color buttons) are not accepting commands. Is that normal?

        This is preventing me from changing the password!

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