Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
Simba47's avatar
Simba47
Helpful | Level 6
5 years ago

Unfortunately this did not work for me. I am so frustrated with Dropbox, I am definitely not continuing as their customer. They have no compassion and understanding for people, terrible customer service - I'm still waiting for a response from their support team. And on top of that, I had automatic billing set up - so now I will have to cancel my credit card just so I don't get charged again. 

  • Simba47's avatar
    Simba47
    Helpful | Level 6
    5 years ago

    Dropbox explicitly states that in the PRO Business account their customers get 180-day accident, theft, and disaster recovery. Where is this in pratice? I paid and did not get this benefit...this is not fair. 

  • katrinaskaar's avatar
    katrinaskaar
    Helpful | Level 5
    5 years ago

    Right, thank you! Appreciated it. I never used mobile browser, so it won't work for me either. I'm still locked out and the ticket number is useless. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!