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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
shcross1977's avatar
shcross1977
Explorer | Level 4
5 years ago

Hi Please HELP!

I cannot access my account because my user name is a closed email account. My password is expired but I cannot receive a reset link to the closed account. I had the account open a few days ago on my phone but I got a new phone and had to reinstall all of my apps. I have so many photos that I need to access but I don't know what to do. Please help!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Without access to the email account there is nothing you can do I'm afraid. 

 

Go to your old phone and create links to all of your files and then download them before putting them on a new account

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