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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
6 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
ChriGenoa's avatar
ChriGenoa
New member | Level 2
5 years ago

Yes, I get all the emails sent to the old address, but not the dropbox password reset email. I also had the technicians of the company where I work check that they have not been blocked by the spam filter. They told me there are no dropbox emails. How can I have the password reset in any other way?

 

Thanks

ChriGenoa's avatar
ChriGenoa
New member | Level 2
5 years ago

can you help me please?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    You are going to need to log a ticket at www.dropbox.com/support and ask for assistance I'm afraid.

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