Cannot log in to my account because my email address is no longer active

Question

I have the correct email and password but the email is no longer active so i can not get the code required to log in and I do not remember all the details on the form required to regain acess. I have contacted support but have not heard back and this is critically affecting my deliverables today.

Mark · Answer

Nobody here can help I'm afraid. You need to await a reply from support, which can take a few working days, I'm afraid - especially for non paying users.&nbsp;
Its also worth noting that you may not be able to regain access: https://help.dropbox.com/account-access/lost-email-access&nbsp;
https://help.dropbox.com/account-access/email-about-inactive-account&nbsp;

Hannah · Answer

Hi kasinternational, thanks for your post.&nbsp;
Indeed, your best bet now is your communication with our support team about this.
Can you please give us your ticket number, so I can locate the communication in our system as well?
Thanks.

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Cannot log in to my account because my email address is no longer active

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