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khurram_saleem's avatar
khurram_saleem
New member | Level 2
2 years ago

Cannot receive verification email - I can no longer access the address associated with my account

Hi, I am reaching out for urgent assistance regarding my Dropbox account, as I am currently unable to access the primary email address associated with it. My account was originally registered w...
Account Settings
emails
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Its very very unlikely you can do this. As you have access to the account the officially recognised way is to just set up a new account - download everything and reupload to a new one. 

 

If you dont have access you need to log a ticket at www.dropbox.com/support. If you are not a paying user you MUST do this while not logged in, even to here, so use an incognito window. Note that it is NOT a guarantee you can get the email changed. There is lots of cases here on forums where people have lost their accounts. 

 

https://help.dropbox.com/account-access/lost-email-access

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