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Can't change my Dropbox account email to a Gmail address
Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no ...
Is it possible that the Gmail address is currently being used by another Dropbox account already?
Have you attempted to login to Dropbox using that email, or tried to reset a password for it?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIs it possible that the Gmail address is currently being used by another Dropbox account already?
Have you attempted to login to Dropbox using that email, or tried to reset a password for it?
Hmmm, I wouldn't have thought so.
OK, just checked and yes there is an account with this email (no idea how). I've done a password reset and logged on and it seems empty.
Should I delete this account and then change my email from the used account to this?
- Jay
Yes, if there's nothing on that account and no other devices connected to the account, then go ahead and delete it. This would free up that email to let you change the email on that account.
All done now, thanks very much for your help (but you may want to report than an error message should have been displayed)
I'm getting that exact same error message when I try to change my email address
- Rich
Super User II
Austinl wrote:
I'm getting that exact same error message when I try to change my email address
Have you checked to see if the new email address that you're trying to use already has a Dropbox account associated with it? Have you attempted to login to Dropbox using that email, or tried to reset a password for it?
