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Leeker's avatar
Leeker
New member | Level 2
4 years ago

Can't login to DropBox

Hi! I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account? I'm a little bit sad about this situation because there saved some old photos. 


  • Leeker wrote:

    I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?


    If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Leeker wrote:

    I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?


    If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

    • Leeker's avatar
      Leeker
      New member | Level 2

      Use cloud storage after that... thanks for answer

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