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Change my email address without having access to email account used to create the dropbox account
Hej, I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox s...
Hello Thommas
I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that all files are over to the new location, then just delete the account. You can do that via phone settings.
However, it may be worth sending a Support Ticket as I may be wrong about it or things have changed that I have missed. Fill out this ticket. IT will ask you questions, just be patient and it eventually gets to a page where you can input info. This also helps the DB Team which tech would be most suited for your needs
Megan, this is patently absurd. I have the same issue and can't change my email address because the code I need to retrieve will be sent to a non-existent address. I now can't set up Dropbox on my new laptop. I have 8 years' worth of illustration work that I can't access. This is my livelihood, and you tell me there is no workaround. People change emails all the time.
I will be left with no choice but to migrate all my 305GB worth of work over to Google Drive if this is not resolved.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey pkonye, sorry to hear this caused you trouble.
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.
Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?
Let me know more!
