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SueSi's avatar
SueSi
New member | Level 2
1 year ago
Solved

Confused about my account email and access on desktop

I've been using Dropbox for years through one email address.  I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address.  N...
Account Settings
  • SueSi1's avatar
    SueSi1
    1 year ago

    Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi SueSi, thanks for bringing this to our attention.

 

Just for clarification, are you able to login to the Dropbox account and change the email address on this page?

 

This will help me to assist further!

SueSi's avatar
SueSi
New member | Level 2
1 year ago

Yes that's I can access this page, I can see the correct email is showing as my personal email (and change if necessary) and I can see all the correct files and folders on the left hand side.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Does it have the old business email address that you no longer use? 

     

    Are you able to change it to another email address that you have access to, one which isn't already associated with a Dropbox account?

    • SueSi1's avatar
      SueSi1
      Helpful | Level 5
      1 year ago

      When you ask 'does it have the old business email'  are you referring to my PC or Dropbox account?

      • SueSi1's avatar
        SueSi1
        Helpful | Level 5
        1 year ago

        Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the update, could you let us know what you found so that it might help other users with similar questions?

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