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Rishek's avatar
Rishek
Explorer | Level 3
3 years ago

Constant, repeating notifications on the app, about a file that doesn't exist.

I'm getting this notification constantly on my Mac. I cannot find this file, either online or on my computer. The notification just pops up, goes away whether I click it or not and then pops up again 20 seconds later.

I would like this to stop. Any suggestions?

Running MacOS 10.15.7 (Catalina)

I'm also syncing with Google Drive, so that MIGHT be an issue.

desktop
Notifications

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rishek, thanks for posting here! 

     

    Which version of our app do you use on your end? Also, it might sound trivial, but have you tried rebooting your device?

     

    Keep me posted!

  • gc3's avatar
    gc3
    New member | Level 2
    3 years ago

    I am getting the same issue...says Sync Status....

    But it is trying to sync a bank file I haven't use d in while

    I have tried rebooting

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey gc3, are you able to find this file in your Dropbox folder?

     

    If so, can you move it out of the Dropbox folder, to see if that helps?

     

    Also, what you see when you hover your mouse over the Dropbox icon in your system tray/menu bar?

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