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Jaxt's avatar
Jaxt
New member | Level 2
3 years ago
Solved

Created a new Dropbox account with the same email as my old one

Was adding new device but was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account. I am unable...
account access
Account Settings
  • Rich's avatar
    Rich
    2 years ago
    Jaxt wrote:

    ... was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account.

    It sounds like you were previously signing in with an email address and password, but this time you signed in with Google (the Continue with Google button), and that in doing so, it signed you in to a new, empty account. Is that correct?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jaxt, sorry to see you're having issues accessing your old account.

 

To be honest, you can't really have two Dropbox accounts under the same email address.

 

How long had it been since you accessed your original account?

raybaath's avatar
raybaath
Explorer | Level 3
2 years ago

Hi Hannah - this happened today

 

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