Forum Discussion

Graham S.10's avatar
Graham S.10
Explorer | Level 3
2 months ago

 

 

Hello Megan,

Thank you for contacting me.

My old W10 computer failed and I am endeavouring to connect it to my dropbox account.

However, it would seem the old computer link was not closed and dropbox thinks there is already 3 devices connected and so will not link my new W11 computer. 

As indicated to Walter, the security page shows only 2 devices connected (as shown above), but on my phone, it shows 2/3 devices connected. I assume that the 3rd device is that of my old unlinked W10 computer.

All I need is to be able to unlink the 3rd unlisted device and then link my new W11 computer.

Why is this so difficult?

I look forward to your reply and hopefully a fix.

Regards, Graham 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the additional information on this Graham S.10 - much appreciated.

    I can see that my colleague Megan has opened a support ticket for you, so I'd recommend getting back to her via email to continue investigating this issue.

    Let us know if you have anything else to add in the meantime. 

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