Forum Discussion

HTP's avatar
HTP
Explorer | Level 3
5 years ago

Do not receive verification code via SMS

Hi, 

 

I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verification code via SMS. Anyone knows how to resolve this matter please? Is it possible to send verification code to my registered email instead of phone number?

 

Thanks to all! 

account access
Account Settings
security

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey HTP, let's look into this together!

    As a first step, I suggest you take a look into this helpful Help Center article. 

    If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA.

    Once you're logged into the app, you can then enable it from scratch. 

    Give this a go, and let me know how it goes. 

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