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JavierMatos's avatar
JavierMatos
New member | Level 2
9 years ago
Solved

Dropbox Login Not Working in Google Chrome

Hi,   Since yesterday I could not log in using Google Chrome, however I can access it using Internet Explorer from the same desktop.  Its look like the "Sign In" buttom is disabled in Google Chro...
Account Settings
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  • Walter's avatar
    Walter
    8 years ago

    Hey Trophies - sorry to hear that!

     

    Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case. 

     

    Let me know what you find and we'll take it from there. Thank you!

     

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey Trophies - sorry to hear that!

 

Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case. 

 

Let me know what you find and we'll take it from there. Thank you!

 

 

Trophies's avatar
Trophies
New member | Level 2
8 years ago

Hi Walt

I can get to my dropbox in Microsoft Edge ok, but not in Chrome.

When I type in "www.dropbox.com" the chrome browser delivers "www.dropbox.com/h.

This appears to be a page to get started and has no sign in facility that I can see.

Dave

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Can you please send me a screenshot of this page Dave (Trophies)? Does this persist on an incognito window? If I had to guess, I'd say that you are already logged into your account on your Chrome browser since the behavior you mention would be justified only if you were to be re-directed to your own account's homepage. 

     

    I hope this helps clear things up and let me know what you find. Thanks!

    • Trophies's avatar
      Trophies
      New member | Level 2
      8 years ago

      Thanks for following through Walt.

       

      Yes - inconito in Chrome brought up the page and I was able to sign in ok.

      So at this stage I can access the files Incognito and with Edge.

      The page in Chrome still delivers a page with no sign in. 

      Opening Dropbox Page

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago

        So you're missing your avatar icon as shown in your screenshot (the little icon on the top right of the page) when you log in normally via a Chrome window? An extension or a plugin you use might be causing this then Trophies - you can try disabling them one by one to see which one is preventing visual elements from loading properly on your homepage.

         

        Hope this helps point you towards the right direction and keep me posted. Thanks!

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