Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dukiebluedoc's avatar
dukiebluedoc
Explorer | Level 3
2 years ago

Dropbox Mac has hijacked my Screenshots

I have Dropbox on my Mac OS  Sonoma.

As soon as it was installed, my Screenshots disappeared from my Mac Desktop and appeared in Dropbox.

How can I stop this?

I do NOT want my screenshots in Dropbox.

They need to be on my Mac desktop.

Thanks for any help--as a last resort I will just get rid of Dropbox from my Mac if there is no remedy for this.

Caroline

10 Replies

Replies have been turned off for this discussion
  • dukiebluedoc's avatar
    dukiebluedoc
    Explorer | Level 3
    2 years ago

    Couldn't find any apps preferences that would apply.

    I have completely deleted DropBox from my Mac, and my screenshots are now back on my Mac Desktop.

    If you have any ideas how I could prevent this from happening again, I am willing to reinstall Dropbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should be able to see the option that allows you to save your screenshots to Dropbox in the app's preferences under the backups tab dukiebluedoc 

     

    If you choose to reinstall the app and give it a go, let me know of the outcome! 

  • Slimink's avatar
    Slimink
    New member | Level 2
    2 years ago

    I am having the same issue, but I cannot find where "preferences" nor where it allows me to turn off how my screen shots are managed. I do NOT want to have DropboxCapture automatically take my screenshots and post them wherever they go (cannot find that either.) This setting is not easy to find.  Please help. I have a lot in Dropbox but this is a nuisance I am I having to consider if I am going to delete my account because of it.

  • Slimink's avatar
    Slimink
    New member | Level 2
    2 years ago

    Back ups tab? Where is that located?  (please don't say under "Preferences" since that is an illusive tab on a MacBook Pro, also.)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Slimink - sorry to hear you're having issues with this.

     

    Do you see the Dropbox icon in your menu bar at the moment? 

     

    If so, clicking on it should bring up the app's preferences from where you'd be able to navigate to the Backups tab to disable the option to have your screenshots saved in Dropbox.

  • Slimink's avatar
    Slimink
    New member | Level 2
    2 years ago

    Hi! I have the dropbox icon in my menu bar at the bottom of my Mac. I click on it and it launches my dropbox files, but no account icon head. in the top of the window, there is a black dropbox icon but the only drop down options are "request files" , "view on dropbox.com", "make online only".....

    When I click on "View on dropbox.com" I do end up getting an account icon head, so I click that and get a few choices: Settings is one of them. But when I select that, the tabs are: General, Plan, Security, Notifications, Apps, Sharing.  So, Under GENERAL, I scroll down to "Preferences" and only get these options: Language, Date, Time Zone, Early Access, Manually Add Contacts, Default Access to Folder Uploads (toggle is off), Dropbox System Extension (toggle is On), Online files only on Mac (toggle is off), Default Browser Context Menu (toggle is off). So...now I am stuck not seeing options that I think will allow to to disable DropboxCapture from hijacking my screenshots.  Any advice?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Slimink, if you click the Dropbox icon once, do you see an avatar or initials on the top right, like here

     

    Are you able to click it to see the Preferences for the desktop app, and not the website like you described previously?

  • Piche's avatar
    Piche
    New member | Level 1
    11 months ago

    When you click on the black "dropbox" icon on the top right of your mac screen, you will see the extended window and at the top right the icon with your face/avatar. Click on that and under preferences, you will find a backup section. In that section at the bottom tun off screenshots. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!