Forum Discussion

Vince_2020SolarPV's avatar
Vince_2020SolarPV
Explorer | Level 3
2 years ago

Email change after email forwarding was activated

An employee left, so I tried to re-use the DB account for the new replacement.

Unfortunately, we had set-up Forwarding on the 'old' employee after they left, so when we tried to re-allocate the old email address to the 'new' employee, no DB email verification changes got through (presumably DB suspected a fraud -rightly so!)

Is there a temporary lockout?
How can I get DB to fix this?

Thanks for help,

Blessings
'frustrated' Vince in UK

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Vince_2020SolarPV, thanks for joining us on the Dropbox Community.

     

    So, just so that I can have a clear view of the issue, you set up forwarding on the old employee's email address after they left, and do you have access to the email address the emails are being forwarded to, but no Dropbox emails are going there?

     

    Did you also check the spam folder of that address?

     

    Let me know and we'll go from there.

    • Vince_2020SolarPV's avatar
      Vince_2020SolarPV
      Explorer | Level 3

      Hi Hannah, thanks for picking this up.

       

      So, just so that I can have a clear view of the issue, you set up forwarding on the old employee's email address after they left,
      Yes
      and do you have access to the email address the emails are being forwarded to,
      Yes
      but no Dropbox emails are going there?
      Yes

       

      Did you also check the spam folder of that address?
      NO spam email

      I checked with our service provider - NO emails from DB have come through to the 'old' email.
      to confirm
      - I have full access to that 'new' email account

      - other test emails are getting through, from within the organisation, from the service provider, from Gmail

      • Vince_2020SolarPV's avatar
        Vince_2020SolarPV
        Explorer | Level 3

        Hannah,

        I have just tried again DB is NOT sending new email address verification to the new email inbox.

        I suspect DB is blocking the new email.

        I HAVE received emails to the 'old' address - updates from this exchange for example,
        I'm sure the new email is being blocked!!

         

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