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MS312's avatar
MS312
New member | Level 2
2 years ago

Error when trying to sign in on the mobile app

I can sign-in with no problem on my laptop, but I am getting an error message when trying to log-in to the mobile app. It says "sign-in failed. The provided user information isn't valid. What is the issue?

Account Settings
Error Messages
Mobile

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, MS312, thanks for bringing this to our attention.

     

    Are you using a Basic free account? 

     

    And if so, is it possible that you've already hit your 3 device limit?

     

    If you already have 3 devices connected to your account, you won't be able to connect another one, unless you remove one of the existing ones.

     

    You can find all your connected devices in the "devices" section of your account settings here.

     

    Let me know what you find.

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