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Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

External HDD not available in the "Manage Backups" settings

I'm trying to set up a backup for my external 8TB Seagate Hub. The drive is not offered as an option under the "Manage Backups" settings on the desktop app. A USB memory card reader was recognized ...
desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Danimach, thanks for posting to the Dropbox Community today.

 

How is your external drive's usage? Is it more than 2 TB at the moment?

 

And if you connect this drive to your PC and you right-click on it, can you see a "Back up to Dropbox" option?

 

Keep me posted!

  • Danimach's avatar
    Danimach
    Explorer | Level 3
    3 years ago

    Thanks for your reply.

    The drive's usage is currently close to 4 TB.

    There is no "Back up to dropbox" option when right-clicking.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for the update here!

     

    If you go to this page and click on "Manage backups", do you see an option to back up the drive there?

    • Danimach's avatar
      Danimach
      Explorer | Level 3
      3 years ago

      No - that link takes me to the main "dropbox backup" page and when I click "Already have a Dropbox account? Try Backup now" it opens the desktop app settings and once again only my 2TB external ssd is showing up as an option.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Danimach, just for clarification, since the link was slightly different, are you referring to the Manage Backups page on this link?

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