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Forum Discussion

Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

External HDD not available in the "Manage Backups" settings

I'm trying to set up a backup for my external 8TB Seagate Hub. The drive is not offered as an option under the "Manage Backups" settings on the desktop app. A USB memory card reader was recognized ...
desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I see, thanks for the update here!

 

If you go to this page and click on "Manage backups", do you see an option to back up the drive there?

Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

No - that link takes me to the main "dropbox backup" page and when I click "Already have a Dropbox account? Try Backup now" it opens the desktop app settings and once again only my 2TB external ssd is showing up as an option.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Danimach, just for clarification, since the link was slightly different, are you referring to the Manage Backups page on this link?

    • Danimach's avatar
      Danimach
      Explorer | Level 3
      3 years ago

      It doesn't really seem to matter which link is being used. They all lead right back to the backup settings on the desktop app. And as I said, no matter what I do, the specific drive in question isn't appearing as an option.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hmm, is it possible that you're not signed in to your Dropbox account on our website?

         

        Do you see your avatar (profile pic/initials) at the top right corner, when you go to any Dropbox page?

         

        If you are signed in, can you check if you can access the backups page manually from the waffle menu at the top left corner of any Dropbox page?

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