External HDD not available in the "Manage Backups" settings

Thanks for checking, Danimach.

Can you also let us know some info about the formatting of the drive and maybe send us a screenshot, showing the drive's properties?

Hi - Nothing out of the ordinary with formatting and properties. Sharing permissions are enabled as well.

Thanks for that, Danimach.

Can we actually reach out to you via email, so we can investigate this further?

Hannah Sure - no problem.

Hi Danimach, hope it’s OK to jump in. 

I was about to open a ticket for you, but I can see that you’re already in touch with our advanced team via email. 

Can you please reply back to them, as well? I’ve also left them an internal message with your convo here.

Hi again - I'm revisiting this issue with an update and a question.

I had already given up on the option of setting my external drive for backup and meanwhile have already uploaded more than 4TB of data to a standard dropbox folder without any syncing capabilities.

I was surprised that today when I connected the external drive to my PC, the hard drive backup dialogue was offered from dropbox. It seems that whatever the issue was, it has been resolved.

Now it seems that in order to create the backup, I have to start from scratch as far as uploading and syncing.
Is there any possible way to take the data that has already been uploaded and designate it as the synced backup or do I really have no choice but to upload everything again.

The reason I would prefer to use the backup and synced drive option is so that the backup will reflect any changes I make to files on the drive.

Thanks in advance!

Dani

Welcome back, Danimach! Glad to hear the dialog box now appeared. 

Since the desktop app will start backing up your external hard drive, it will also need to sync those files anew along with the rest of your content, I’m afraid.

That's what I figured.

The content on my external HDD hasn't changed since I uploaded it to dropbox so I was hoping that there was some workaround that would point the backup feature to the files on already uploaded to dropbox to compare the folder structure.

Re-uploading 4TB of data using dropbox backup is going to take a long long time!!! I'm currently at 730GB...