Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

External HDD not available in the "Manage Backups" settings

I'm trying to set up a backup for my external 8TB Seagate Hub. The drive is not offered as an option under the "Manage Backups" settings on the desktop app. A USB memory card reader was recognized ...
desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, Danimach.

 

Can we actually reach out to you via email, so we can investigate this further?

Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

Hannah Sure - no problem.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Danimach, hope it’s OK to jump in. 

     

    I was about to open a ticket for you, but I can see that you’re already in touch with our advanced team via email. 

     

    Can you please reply back to them, as well? I’ve also left them an internal message with your convo here.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!