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Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

External HDD not available in the "Manage Backups" settings

I'm trying to set up a backup for my external 8TB Seagate Hub. The drive is not offered as an option under the "Manage Backups" settings on the desktop app. A USB memory card reader was recognized ...
desktop
Dropbox Backup
Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

After finally having my 8TB HDD recognized and offered in the "Dropbox backup" dialogue - I selected the relevant folders for backup and started the long process of re-uploading 4+ TB of data.

Unfortunately, after 1.14 TB - nothing is being uploaded. I even unselected some of the directories and am now trying to upload and sync just over 2TB but am still not making any progress past 1.14TB. The desktop app is currently showing 55% backed up but no progress has been made in 2 days (see screenshots 1 and 2). The web interface is showing th same 1.14TB but the status appears as done! (screenshot 3).

I've restarted my computer, I've unplugged and replugged my HDD, I've restarted the Dropbox desktop program and I've triple-checked all settings.

 

I'm using an organizational account with unlimited storage.

 

Any ideas?
Thanks in advance.

 

Dani

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there Danimach, sorry to hear you're having issues with this.

     

    I'm afraid your screenshots didn't make it - can you send them again so that we can have a visual too?

     

    If you could also clarify the desktop app's exact status and version as shown in your menu bar/system tray at the moment, I'd appreciate it.

     

    Let me know what you find and we'll take it from there, Dani. 

    • Danimach's avatar
      Danimach
      Explorer | Level 3
      3 years ago

      Hi - screenshots are now attached.

      Dropbox V173.4.6706

      Status: "Everything is up to date" on the bottom and at the same time showing the 54 percent complete on top!

       

      Thanks in advance for any help


      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshots, Danimach! This is a bit odd, indeed. 

         

        Can you please try to disable the auto backup, as it shows on your first screenshot, restart your device and then, connect your hard drive again and restart the backup process, after your Dropbox app appears to be up to date? 

         

        Does the backup stop at the same point if you do this?

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