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Forum Discussion

Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

External HDD not available in the "Manage Backups" settings

I'm trying to set up a backup for my external 8TB Seagate Hub. The drive is not offered as an option under the "Manage Backups" settings on the desktop app. A USB memory card reader was recognized ...
desktop
Dropbox Backup
Danimach's avatar
Danimach
Explorer | Level 3
3 years ago

Hi - screenshots are now attached.

Dropbox V173.4.6706

Status: "Everything is up to date" on the bottom and at the same time showing the 54 percent complete on top!

 

Thanks in advance for any help


Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots, Danimach! This is a bit odd, indeed. 

 

Can you please try to disable the auto backup, as it shows on your first screenshot, restart your device and then, connect your hard drive again and restart the backup process, after your Dropbox app appears to be up to date? 

 

Does the backup stop at the same point if you do this?

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