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cjthelder's avatar
cjthelder
Explorer | Level 4
3 years ago
Solved

How can I remove a previously linked device, so I can link a new one?

I tried to install Dropbox on my new computer.  It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhon...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey cjthelder, thanks for reaching out to us.

     

    If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here.

     

    Once the number of connected devices is below 3, you should be able to connect a new one.

     

    I hope this helps, but if you need anything else, please let us know.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey cjthelder, thanks for reaching out to us.

 

If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here.

 

Once the number of connected devices is below 3, you should be able to connect a new one.

 

I hope this helps, but if you need anything else, please let us know.

cjthelder's avatar
cjthelder
Explorer | Level 4
2 years ago

Thank you.  I found my iPhone, iPad, and a laptop listed as being linked.  The laptop was an old one, so I unlinked it.  Now I have only my iPhone and iPad linked.  I guess I will just re-install the app so it will recognize my new laptop, correct?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    cjthelder wrote:

    I guess I will just re-install the app so it will recognize my new laptop, correct?

    Correct.

    • cjthelder's avatar
      cjthelder
      Explorer | Level 4
      2 years ago

      Thank you.  I will get to it.  I've got so many other problems right now on this computer that I must take care of as well.

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