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Forum Discussion
How can I reset my Dropbox Passwords app device limit?
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Issue details: I have reached the device limit for Dropbox Password, Application, kindly help me reset this to 0.
13 Replies
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- Megan
Dropbox Community Moderator
Hey there, surutjshah!
I just reached out to your Community-linked email address, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Thanks!
As suggested I have also removed the windows login from the security section and tried to relogin to the andriod app still the same errror
- Nancy
Hi again, surutjshah! I went through all of the info you've provided one more time and I can see there's a browser on your Windows device currently linked to your Dropbox account (as shown in the screenshot of your Security tab).
Can you please check it once again to make sure the Dropbox Passwords extension isn’t installed and connected there?
As suggested I have cleared cache of app and browser, restarted my phone and tried to login, I have also reset the apps from the content and security section also
Still getting the same error
Currently I am only using a mobile device, and I can see only one app connected in the security and content sections
- Walter
Hey surutjshah - thanks for the additional information and the screenshots too.
Can you please clarify if you're using the web browser extension or the Dropbox Passwords mobile app instead? If it's the latter, can you clear your browser's cache and/or try another browser and let us know how it goes?
Also, how many devices you're seeing linked to your account at the moment as per your security page?
- After disconnect
Again tried to access password app after disconnect
Still getting same error
- Nancy
Thanks for the screenshots, surutjshah! Please keep in mind that, if you have the Dropbox Passwords web extension installed on any of your devices, this will also count against your device limit.
Can you go to this page next and see if there are already 3 or more devices linked to Dropbox Passwords there (under the "View Dropbox content” section)?
If there are, please click on an entry and select "Disconnect" to unlink your Dropbox Passwords account from that device.
I have restarted my device as requested and attching the screenshot of the security section
