Forum Discussion

DaleInLA's avatar
DaleInLA
New member | Level 2
2 years ago

How do I get a Live Human for Tech Support at Dropbox

How do I get a Live Human for Tech Support at Dropbox??   Need Human Help - I pay alot $$    
Account Settings
hazardtown's avatar
hazardtown
New member | Level 2
2 years ago

I am a paid business user.. so where is the PHONE NUMBER to reach a human?  

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
hazardtown wrote:

I am a paid business user.. so where is the PHONE NUMBER to reach a human?  

Also, it's not a phone number for you to call. Phone support is handled via a call back. You enter your phone number and someone from Support will call you. There is no published number.

 

 

This form can be found in your Admin console (if you're a team admin) by clicking on Help in the left side navigation.

 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!