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rpacheco1959's avatar
rpacheco1959
New member | Level 2
5 years ago
Solved

I am stuck in a drop box log in loop

Hello,   This is for my other, main account.   1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with th...
account access
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  • Hannah's avatar
    Hannah
    5 years ago
    Hey mikeystrikey, thanks for commenting here!

    Actually, if you have a Dropbox Basic account, you can't have more than 3 linked devices to your Dropbox account. 

    So, you don't need the linked accounts page, but you need to go to your security page and unlink an older device from there, to connect your new computer. 

    Let me know how it goes.
mikeystrikey's avatar
mikeystrikey
Explorer | Level 3
5 years ago

I go ahead and delete it from the Security page and surprise surprise... Box pops up and says are you sure you want to UNLINK the device? So I go ahead and do it. But Gee wiss, how was I to know the unlink action was hidden behind delete?  The reason I never deleted before was because I thought maybe all my files would be deleted also lol. Dont want to sound ungrateful as I am very grateful for this free cloud, but would it make more sense to label the DELETE button to UNLINK?

Thanks for your help that got the job done.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Indeed, deleting a device from your security page, will unlink it from your account, so you were correct to go ahead and do it!

Happy to see this resolved now. 

If you have any more questions, make sure to let us know!

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