We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
AF4u
2 years agoExplorer | Level 3
I can't add my own other email - says it's already taken
Can't add a new email (my main one I use) or change it - it says it's already taken. I don't have another Dropbox account. What do I do? I never check this email much and want to use my main one.
AF4u wrote:
Can't add a new email ... it says it's already taken.
If it says it's already taken, it means there's another Dropbox account that already has that email address associated with it. If you have control over that email, reset the password to the Dropbox account so you can sign in. You'll either need to delete that account or change its email address (to a third one) in order to free up that email address for use on your main account.
1 Reply
Replies have been turned off for this discussion
- Rich2 years ago
Super User II
AF4u wrote:
Can't add a new email ... it says it's already taken.
If it says it's already taken, it means there's another Dropbox account that already has that email address associated with it. If you have control over that email, reset the password to the Dropbox account so you can sign in. You'll either need to delete that account or change its email address (to a third one) in order to free up that email address for use on your main account.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!