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I can't login - I no longer have access to the email address and I'm still being billed.
Someone please help me. I don't have access to my email address anymore that my DropBox account was created under. I can't login to change the password or anything because the email was deleted. I do not even own the domain anymore. It's for an old business I used to own. I continue to get charged for DropBox and I cannot find a phone number to call the support team. Every time I try to make a complaint on the site I am asked to LOG IN and I can't... it's never-ending. Someone point me in the right direction, please.
5 Replies
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- Megan
Dropbox Community Moderator
Hi HaleyBrownWoods, thanks for posting here!
Things aren't looking very bright, since you have no access to the email linked to your Dropbox account.
However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?
Let me know!
Yes, please! If you aren't able to access my contact email via my account here I am happy to post it. Thank you so much!
- Nancy
@HaleyBrownWoods, before logging a ticket for you, can you clarify if those Dropbox charges are linked to iTunes/Google Play, by any chance? You can double check this on your bank statement.
If not, we can reach you to the email address you see here. You can access it, correct?
Thank you so much! The email is correct and on my bank statement it just says "recurring withdrawal VISA Check Card Debit Card DROPBOX" then dropbox.com - so I am 99% sure there is no iTunes or Google Play associated with it
- Megan
Hi @HaleyBrownWoods, I just sent you an email.
I'll see you there, cheers!
