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HaleyBrownWoods's avatar
HaleyBrownWoods
Explorer | Level 3
2 years ago

I can't login - I no longer have access to the email address and I'm still being billed.

Someone please help me. I don't have access to my email address anymore that my DropBox account was created under. I can't login to change the password or anything because the email was deleted. I do...
account access
Account Settings
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

@HaleyBrownWoods, before logging a ticket for you, can you clarify if those Dropbox charges are linked to iTunes/Google Play, by any chance? You can double check this on your bank statement. 

 

If not, we can reach you to the email address you see here. You can access it, correct?

HaleyBrownWoods's avatar
HaleyBrownWoods
Explorer | Level 3
2 years ago

Thank you so much! The email is correct and on my bank statement it just says "recurring withdrawal VISA Check Card Debit Card DROPBOX" then dropbox.com - so I am 99% sure there is no iTunes or Google Play associated with it 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi @HaleyBrownWoods, I just sent you an email.

     

    I'll see you there, cheers!

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